Refund and Returns

Inspection and Confirmation Process:

  1. Immediate Inspection:

    • Upon delivery, customers are required to thoroughly inspect the product for any visible damages or defects that may have occurred during transport.

  2. Reporting Damages:

    • If any damages or defects are found, customers must report these issues within 2 days of the delivery date. Reports should include a detailed description of the damage and, if possible, photographs of the affected areas.

  3. Confirmation of Condition:

    • If no damages or defects are found during the inspection, customers must confirm the product's condition by notifying within 2 days of the delivery date. This confirmation can be made via email or phone.

Post-Confirmation Policy:

  • No Responsibility for Damages After Confirmation Period:
    • After the initial 2-day inspection period has passed and the customer has confirmed that there are no damages or defects,our company will not be held responsible for any subsequent damages or issues that arise.
    • It is the customer's responsibility to ensure that the product is inspected and any issues are reported within the specified time frame.

 

Our company offers a 2-day return policy for all mirrors and furniture purchases. If for any reason you are not satisfied with your purchase, please contact our customer service team within 2 days of receiving your item to initiate a return.

Damaged in Transit Policy:

If your order is received in a damaged condition due to transit, we kindly request you to follow these steps:

  1. Photographic Evidence: Please take clear photographs of the damaged package and the contents. These photographs will serve as crucial evidence for our assessment.

  2. Contact Us: Reach out to our customer support team within 7 days of receiving the damaged item. You can contact us via email at venetiandesignindia@gmail.com or by calling +91-7972429126. Provide your order number, a brief description of the damage, and attach the photographs as evidence.

  3. Assessment: Our customer support team will review the provided evidence to determine the extent of the damage and verify the cause. We may require additional information to process your claim effectively.

  4. Return or Replacement: Depending on the assessment, we will either offer you a replacement for the damaged item or initiate a return process. If a replacement is available, we will send it to you at no extra cost. If a replacement is not available, we will guide you through the return process.

  5. Return Process: In the case of a return, we will provide you with a prepaid shipping label to return the damaged item. Please ensure the item is securely packaged and returned within 7 days from receiving the shipping label. Once we receive the damaged item, we will process your refund.

  6. Refund: Upon receiving the returned damaged item, we will inspect it to ensure it aligns with the provided evidence. If the item's condition matches the evidence, we will initiate a refund to your original payment method. Please allow 7 business days for the refund to reflect in your account.